We hope you will be completely satisfied with any goods purchased from us.
However, you have the right to cancel your contract within 14 days of receipt of the goods.
Prior to returning goods, you must obtain a Returns Number and Returns Form from us. To do this, simply email firstname.lastname@example.org or telephone +44 (0)114 248 2712 and we'll send you both - you can also download a Returns Form from here. You'll need to complete the Returns Form and return it with the goods, in their original unused and re-saleable condition, within 14 days of the date on which you informed us that you wished to cancel.
We will then refund your purchase within 14 days of receiving the returned goods or proof that the goods have been returned, whichever is earlier. Any goods returned to us must be in their original unused and re-saleable condition - if they are not, we may not be able to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Please send the goods along with your completed Returns Form to:
Holbrook Industrial Estate
We would recommend that you use a recorded delivery service and keep proof of postage. If we have to pay additional postage charges on your returned goods, we may deduct the amount of such charges from any refund we make to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
If the goods are returned because they are faulty or mis-described, we will refund the goods, any applicable delivery charges, and any reasonable costs that you incur in returning the goods to us.
As long as any goods are sent back to us are in their original unused and resalable condition, we will refund your purchase within 14 days of receiving your parcel or proof that the goods have been returned.
Sorry, we are unable offer an exchange service, should you require an alternative item please place a new order and return the original for a refund.